Financial Services Representative
5 days ago
VXI Global Solutions is seeking highly motivated and qualified individuals to fill the role of Customer Service Representative in our world-class contact center in Charlotte, NC.
As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for customers seeking assistance with their banking transactions, inquiries, and problem resolutions.
Key Responsibilities:
- Handle incoming calls from customers regarding various card services and deposit-related queries, including credit/debit card issues, account balances, fund transfers, check deposits, and transaction disputes.
- Identify and address customers' concerns, complaints, or issues in a professional and empathetic manner. Investigate problems thoroughly and take necessary steps to resolve them, ensuring a positive customer experience.
- Update customer account information, process transactions, and perform account maintenance activities as required.
- Develop a deep understanding of the bank's card services and deposit products, terms, conditions, and policies to provide accurate and reliable information to customers.
- Adhere to banking regulations, security protocols, and data protection guidelines while handling customer information and transactions.
- Communicate effectively with customers to gather necessary information, explain processes, and set clear expectations for issue resolution and follow-up.
- Maintain accurate records of customer interactions, transactions, and inquiries in the call center's database.
- Stay updated on industry trends, banking regulations, and internal processes to enhance job knowledge and deliver outstanding service.
- Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates.
Operating Hours:
- Monday-Sunday from 9 am-8 pm EST
- Monday-Sunday from 11:30 am - 9 pm EST
Training:
- Training Class hours are normally 10:30am - 7pm Tuesday- Saturday
Requirements:
- High school diploma or equivalent; additional education or relevant certifications in finance, banking, or customer service are a plus.
- Proven experience in a call center or customer service environment, preferably within the banking or financial industry.
- Strong verbal communication skills with a customer-centric approach to handle interactions professionally and courteously.
- Excellent problem-solving abilities, attention to detail, and ability to handle confidential information securely.
- Familiarity with banking products, processes, and regulations.
- Proficiency in using computer systems, databases, and customer relationship management (CRM) software.
- Ability to adapt to a fast-paced and dynamic work environment.
- Strong multitasking skills to manage simultaneous calls, inquiries, and tasks effectively.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
What We Offer:
- $17.00 per hour
- Full Health Insurance (Medical, Dental, & Vision)
- Fun Work Environment
- Free Gym Membership
- Convenience store access
- Abundant Advancement Opportunities
- Equal Opportunity Employer
- Cell phone benefits for employees
- Referral for Life Program
Job Industries:
- Customer Service
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