Strategic Enterprise Growth Manager
3 weeks ago
At EmergiTel, we're seeking a highly skilled Strategic Enterprise Growth Manager to join our Customer Success team. As a trusted advisor, you'll be responsible for driving the ultimate success of customer relationships throughout their lifecycle. This includes onboarding, implementation, launch, post-launch, adoption, expansion, and renewal.
Key Responsibilities:
- Master the platform products and future offerings, effectively communicating these to customers.
- Own the customer relationship with large organizations, serving as a trusted advisor to executive and senior leadership across various functions.
- Manage best-in-class customer health in your portfolio by identifying growth opportunities and mitigating account risks, with support from your account team.
- Engage with cross-functional teams to incorporate and prioritize customer feedback, informing the product roadmap.
- Drive strong customer advocacy efforts in collaboration with the Marketing team to identify and amplify significant customer success stories.
Qualifications
- 5+ years of experience at a B2B company with a complex technical SaaS product in Customer Success, Account Management, or other relevant roles.
Location
San Francisco, CA or New York, NY
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