Strategic Enterprise Growth Manager

3 weeks ago


San Francisco, California, United States EmergiTel Full time
Customer Success Role Overview

At EmergiTel, we're seeking a highly skilled Strategic Enterprise Growth Manager to join our Customer Success team. As a trusted advisor, you'll be responsible for driving the ultimate success of customer relationships throughout their lifecycle. This includes onboarding, implementation, launch, post-launch, adoption, expansion, and renewal.

Key Responsibilities:
  • Master the platform products and future offerings, effectively communicating these to customers.
  • Own the customer relationship with large organizations, serving as a trusted advisor to executive and senior leadership across various functions.
  • Manage best-in-class customer health in your portfolio by identifying growth opportunities and mitigating account risks, with support from your account team.
  • Engage with cross-functional teams to incorporate and prioritize customer feedback, informing the product roadmap.
  • Drive strong customer advocacy efforts in collaboration with the Marketing team to identify and amplify significant customer success stories.

Qualifications
  • 5+ years of experience at a B2B company with a complex technical SaaS product in Customer Success, Account Management, or other relevant roles.

Location
San Francisco, CA or New York, NY

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