Senior IT Systems Analyst

2 weeks ago

Austin, Texas, United States City of Austin Full time

Minimum Qualifications:

  • Bachelor's degree from an accredited institution in a relevant field, accompanied by two (2) years of professional experience.
  • Experience may be considered in lieu of education for a maximum of four (4) years.
Licenses and Certifications Required:
None.
Position Overview:
Join our dynamic team We are seeking a collaborative, customer-focused, and self-driven individual to contribute to our mission. If you are dedicated to delivering exceptional service and ensuring quality outcomes, we invite you to consider this opportunity.
This role is integral to the Communication and Technology Management (CTM) Department's Enterprise Case Management (ECM) team. As a vital member of a diverse group, you will engage in high-profile, complex, enterprise-wide projects and initiatives.
Key Responsibilities:
  • Facilitate process enhancement initiatives and teams, working alongside internal stakeholders and vendors to provide tailored solutions, while delivering business analysis services across all organizational levels.
  • Exhibit strong analytical, writing, communication, and organizational capabilities.
  • Conduct requirement gathering, manual and automated testing, develop use cases, assist stakeholders in defining Minimum Viable Product (MVP), and relay identified requirements to developers and vendor partners.
  • Employ Agile and iterative software development methodologies, offer project management resources, create templates and wireframes, conduct staff training, and document standards and best practices.
  • Utilize business tools for quality assurance and control of project data, generating reports as necessary.
  • Identify and implement opportunities for programmatic improvement, providing recommendations for potential solutions.
Work Environment:
This position operates primarily during standard business hours, though on-call availability may be required. Remote work is an option, but on-site presence may be necessary based on operational needs. Candidates must reside in Texas.
About the Department:
The City of Austin's Communication and Technology Management (CTM) Department is dedicated to delivering reliable and efficient technology services, infrastructure, and telecommunications to the City's business partners and the community. By leveraging cutting-edge tools and innovative strategies, we play a pivotal role in shaping the IT landscape of the City of Austin.
Application Instructions:
When applying, please ensure your employment history is complete, including past job titles, employment dates, and a detailed summary of your responsibilities and skills. A thorough application is essential for determining base pay if selected for this position.
Note: A cover letter and/or resume will not be accepted as substitutes for an incomplete application. Once the position is closed, no further applications or modifications will be accepted.
Interviews:
All interviews will be conducted virtually. Skills assessments may be part of the recruitment process.
Post-Interview Verification:
If selected as a top candidate, we will contact your current and former employers, as well as references provided in your application. Please ensure that the contact information is accurate. Top candidates will also need to provide proof of education from an accredited institution and any professional licenses or certificates listed in the qualifications.
Benefits:
Working with the City of Austin offers numerous benefits, including medical coverage, paid leave, a robust retirement plan, and training opportunities.
Essential Duties:
  • Collaborate with decision-makers, system owners, and end-users to define business, financial, and operational requirements.
  • Lead sessions to gather requirements, specifications, and business processes related to potential IT solutions.
  • Create complex models, use cases, process flows, specifications, diagrams, and charts to guide developers and vendors.
  • Develop statements of work for requests for proposals.
  • Assess compatibility and interoperability of technology systems.
  • Analyze existing systems for effectiveness and efficiency, proposing strategies for improvement.
  • Conduct cost-benefit analyses to support IT business decisions.
  • Research software and hardware products to justify recommendations and support purchasing efforts.
  • Prepare and present reports addressing existing and potential issues in IT applications.
  • Coordinate and conduct tests for modified and new systems, providing training and post-implementation support.
Knowledge, Skills, and Abilities:
Candidates must demonstrate the necessary knowledge, skills, and abilities to perform the essential functions of the job, including:
  • Understanding of application programming, database, and system design principles.
  • Familiarity with legacy and web-based system interfaces.
  • Ability to analyze data for reporting and process improvement.
  • Skill in requirements development and project management.
  • Capacity to identify customer needs and take appropriate actions.
  • Adeptness in recognizing and valuing diverse perspectives to achieve organizational goals.
  • Ability to maintain trust and confidence through reliability.
  • Skill in defining and solving complex problems.
  • Ability to adapt to emerging technologies and identify trends.
Criminal Background Investigation:
This position is subject to a Criminal Background Investigation. The City of Austin is committed to compliance with the Americans with Disabilities Act and will provide reasonable accommodations during the application process as needed.

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