Key Holder

4 weeks ago


Newport, Rhode Island, United States BRAHMIN LEATHER WORKS LLC Full time
Job Summary

Brahmin Leather Works LLC is seeking a highly motivated and experienced Key Holder - Sales and Service Leader to join our team. As a Key Holder, you will play a critical role in driving sales and service excellence in our store, while also overseeing the daily operations and ensuring a positive work environment.

Key Responsibilities
  • Talent Management:
    • Coordinate staff by providing timely coaching and feedback to maximize individual and team performance.
    • Develop and maintain positive working relationships that support a positive work environment.
    • Support the education of the store team on fashion trends and product knowledge.
    • Maintain two-way communication with the store Manager to stay abreast of company and store information and brand initiatives.
  • Sales and Service:
    • Achieve sales and service metrics in key measurable areas, including DPTs, UPTs, AURs, and Customer Conversion.
    • Use company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for achieving productivity standards and other sales metrics.
    • Analyze store reports to optimize performance and take action based on business trends.
    • Lead by example and maintain consistent selling and service standards through communication, training, and individual accountability.
  • Building Clientele:
    • Manage and guide associates to consistently market Brahmin brand initiatives and grow key sales and service metrics.
    • Ensure exceptional selling interactions that guarantee meaningful experiences and build brand relationships.
    • Drive brand loyalty by supporting all service enhancers to build strong relationships, including active use of client books and marketing initiatives with local businesses for store events.
  • Store Operations:
    • Plan and prioritize tasks and responsibilities to meet the needs of the business.
    • Maintain store cleanliness and housekeeping standards.
    • Protect company assets and maintain a safe work environment.
    • Ensure compliance to all company policies and procedures as well as local, state, and federal employment laws.
Requirements
  • High School or General Equivalency Diploma (GED) required and 1-2 years of retail experience.
  • Ability to communicate professionally and in a timely manner with the Store Manager, customers, associates, and company partners.
  • Ability to lead by example and maintain consistent selling and service standards through communication, training, and individual accountability.
  • Ability to partner with management on store issues.
  • Maintain professional appearance that reflects the brand.
  • Ability to work a flexible schedule based on the needs of the business, including opening/closing shifts, weekends, and holidays.
Physical Requirements

Must be able to stand up to 100% of a work shift standing and moving. This role involves constant moving, talking, hearing, reaching, grabbing, and standing for the entire work shift. Occasionally involves stooping, kneeling, crouching, and climbing ladders. Must be able to lift up to 40 pounds.


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