Virtual Shareholder Support Representative

1 week ago


Charleston, West Virginia, United States Equiniti Full time

Virtual Proxy Call Center Agent - Temporary Position

Work Schedule: Monday to Friday, 4 PM to 11 PM EST (with alternating Saturdays from 10 AM to 6 PM)

Pay Rate: $18.00 per hour

Position Overview

The Virtual Proxy Call Center Agent will operate remotely, representing a professional demeanor with outstanding reading comprehension and verbal communication abilities. Success in this role requires the ability to multitask effectively in a dynamic, production-oriented setting while consistently achieving high performance standards.

Key Responsibilities

  • Manage a high volume of calls daily utilizing an automated dialing system.
  • Conduct manual research to obtain contact details for shareholders.
  • Encourage shareholder participation in voting and accurately record their instructions.
  • Respond to shareholder inquiries using provided resources.
  • Maintain and update the call center database with pertinent information.
  • Demonstrate proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
  • Prior experience in virtual call centers is advantageous.
  • Provide prompt responses to inquiries utilizing support documentation.
  • Effectively follow scripts and departmental protocols.

Qualifications

  • Applicants must be at least 18 years of age.
  • A secure, private, and quiet remote workspace is essential.
  • Exceptional phone etiquette is required.
  • Must possess personal computer equipment that meets the following specifications:

*Windows PC (no iPads, MacBooks, or Chromebooks)

*Operating System - Windows 10 preferred.

*Google Chrome set as the default browser.

*High-speed internet connection with a minimum speed of 100 Mbps (no hotspots).

*Mobile phone access for team communication.

*Noise-canceling USB headset (wired, not wireless).

Diversity and Inclusion Commitment

Equiniti is dedicated to fostering a diverse and inclusive workplace, making employment decisions based solely on qualifications and merit. We uphold a policy of non-discrimination based on race, gender, religion, age, or any other protected category.



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