Technical Support Specialist

2 days ago


Schaumburg, Illinois, United States Apple Full time
Job Summary:
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We are seeking a skilled Technical Support Specialist to join our team at Apple. This role involves providing exceptional customer service and support for new and existing customers, ensuring they have a positive experience with our products and services. The ideal candidate will have strong problem-solving skills, be able to work effectively in a fast-paced environment, and possess excellent communication and interpersonal skills.


Key Responsibilities:
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  • Assess customer situations quickly and provide solutions or referrals to support team members as needed
  • Provide personalized training to new customers on basic skills such as photo, video, and music projects
  • Work collaboratively with the store team to ensure seamless customer experiences

Requirements:
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To be successful in this role, you will need to have a strong knowledge of current Apple technology and devices, including iPod, iPhone, and iPad. You should also have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. Estimated salary: $60,000 - $80,000 per year.



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