Technical Support Consultant
2 days ago
We are seeking a highly skilled Technical Support Consultant to join our team at Apple.
About the Role
This is a fantastic opportunity for a customer-focused individual who is passionate about delivering exceptional support experiences. As a Technical Support Consultant, you will be responsible for providing technical assistance and guidance to customers on the use of Apple devices and services.
Key Responsibilities
- Provide technical support and guidance to customers via phone, email, or in-person
- Assess customer situations and provide solutions or referrals as needed
- Develop strong relationships with customers to ensure their needs are met
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-2 years of experience in technical support or customer service
- Excellent communication and problem-solving skills
What We Offer
We offer a competitive salary of $55,000 - 65,000 per year, depending on experience, as well as a range of benefits including health insurance, retirement savings plan, and paid time off.
Location
This role is based in our Cupertino store, with opportunities for career growth and development within the company.
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