Technical Support Specialist for Canon Equipment

7 days ago


Schaumburg, Illinois, United States Canon Solutions America, Inc. Full time
About the Role

We're seeking a skilled Field Service Technician to deliver exceptional customer experiences and optimize efficiency in maintaining Canon-supported products.

In this position, you'll be responsible for:

  • Identifying product failure trends and documenting serviceability issues with accurate records.
  • Meeting customer demands through efficient and responsive field/shopsite maintenance.
  • Maintaining technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Demonstrating strong customer communication and satisfaction skills.
  • Maintaining machine performance and contributing to branch/district metric targets.

This is a customer-facing role that requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures.

About You: Required Skills & Qualifications

To be successful in this position, you should possess:

  • A High School diploma or equivalent experience.
  • A basic understanding of internet environments and the ability to complete a 120-day introductory period and PDIF new-hire class.
  • Ability to travel (valid driver's license and acceptable driving record necessary).
  • Willingness to obtain security and/or other clearances required by customers to enter their premises.
  • Ability to lift 50 pounds and be active more than 50 percent of the time.
Benefits & Company Overview

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and more.

Estimated Salary Range: $60,000 - $80,000 per year, depending on location and experience.

As a leading provider of enterprise, production, and large format printing solutions, we empower companies to succeed through innovative technology and exceptional service. We are committed to promoting professional innovation, sustainability, efficiency, and cost management.



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