Customer Service Operations Manager
2 days ago
SpartanNash is a leading distributor of food and grocery products in the United States. We are seeking a highly skilled Customer Service Operations Manager to join our team.
Estimated Salary: $55,000 - $65,000 per year, depending on experience.
Job Description:
This role is responsible for providing and maintaining a high standard of customer service in the store's front-end operations. In the absence of the Customer Service Manager, you will supervise and direct all front-end activities to ensure that the work shifts at the front end contribute to the financial best interests of the store.
You will be responsible for accurately performing all transactions, including cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and other media in accordance with policies.
The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to multitask and work effectively in a fast-paced environment.
Required Skills and Qualifications:
- High school graduate or equivalent (GED)
- Proficient computer skills (email, spreadsheets, etc.)
- Ability to read, write, comprehend, and interpret documents
- Accounting/Bookkeeping skills
- Interpret/Analyze Financials
- Develop/Manage Budgets
- Delegate/Direct/Implement
- Suggestive Selling/Knowledge of Products
- Detail Oriented
Benefits:
- Comprehensive benefits package, including medical, dental, and vision insurance
- Retirement plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development
-
Customer Service Operations Lead
2 weeks ago
Grand Rapids, Michigan, United States SpartanNash Company Full timeAt SpartanNash Company, we are seeking a highly skilled and dedicated Customer Service Operations Lead to join our team. This is a unique opportunity to lead and manage front-end operations in our store.This role is responsible for providing and maintaining a high standard of customer service in the store's front-end operations, supervising and directing all...
-
Customer Service Manager
2 weeks ago
Grand Rapids, Michigan, United States Wintrust Financial Full timeWe are seeking a highly motivated and experienced Banking Operations Specialist to join our team at Wintrust Financial. As the Assistant Branch Manager, you will play a key role in delivering exceptional customer service and driving business growth.Company OverviewWintrust Financial is a leading financial holding company with approximately $50 billion in...
-
Customer Service and Account Manager
2 weeks ago
Grand Rapids, Michigan, United States Lakeland Monroe Group Full timeUnlock a Challenging Career OpportunityLakeland Monroe Group is a prominent player in the Automotive Industry, specializing in decorative, precision, and functional plastics. With over 30 years of expertise, our team is dedicated to solving manufacturing challenges and exceeding customer expectations every day.This is an exciting time to be part of Lakeland...
-
Retail Service Operations Manager
2 weeks ago
Grand Rapids, Michigan, United States Valvoline Full time**About Us**At Valvoline, we're dedicated to providing top-notch service and exceptional customer experiences. As a Retail Service Operations Manager, you'll play a pivotal role in leading our team to deliver outstanding results.**Your Role**We're looking for an experienced Retail Service Operations Manager who can oversee the daily operations of our service...
-
Customer Service Leadership Manager
2 weeks ago
Grand Rapids, Michigan, United States J&H Family Stores Full timeWe are seeking a highly skilled Customer Service Leadership Manager to join our team at J&H Family Stores. This role is responsible for providing exceptional customer service and leading our store team to deliver outstanding results.Job Description:Assist the Store Manager in implementing strategies to meet sales and financial goalsMaintain a strong customer...
-
Senior Field Service Operations Manager
2 weeks ago
Grand Rapids, Michigan, United States Vitan Equipment Full timeJob Title: Senior Field Service Operations ManagerOverviewVitan Equipment is seeking a highly skilled and experienced Senior Field Service Operations Manager to join our team. As a key member of our operations department, you will be responsible for managing and directing all aspects of our field service technicians' service business.Key...
-
Customer Service Representative
2 days ago
Grand Rapids, Michigan, United States FAS MART Full timeJob DescriptionFAS MART is hiring a Customer Service Representative to work on our mid/second shift. As a key member of our team, you will be responsible for delivering exceptional customer experiences, managing store operations, and maintaining a clean and safe shopping environment.About the JobThis role is perfect for individuals who enjoy working in a...
-
Triad Service Center Operations Supervisor
23 hours ago
Grand Rapids, Michigan, United States Triad Service Center Full timeAbout the RoleWe are seeking an experienced Department Manager to join our team at Triad Service Center in Grand Rapids. The successful candidate will have a strong mechanical knowledge about parts/service, positive customer-focused attitude, and effective communication skills.The Department Manager will be responsible for leading, directing, and...
-
Customer Service Liaison
22 hours ago
Grand Rapids, Michigan, United States Equity LifeStyle Properties Full timeAt Equity LifeStyle Properties, we're seeking a highly skilled Customer Service Liaison to join our team. As a key member of our operations department, you'll provide exceptional service to appraisal customers through phone and email communication, while assisting our national network of field inspectors in the completion of their home inspections.Job...
-
Customer Service Specialist
2 days ago
Grand Rapids, Michigan, United States Hertz Full timeJob OverviewWe are seeking a skilled Customer Service Specialist to join our team at Hertz. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.About the RoleThis is an exciting opportunity for a talented individual with a passion for providing...
-
Customer Service Representative
2 days ago
Grand Rapids, Michigan, United States The Salvation Army Central Territory Full timeJob DescriptionWe are seeking a Customer Service Representative to join our retail team. As a cashier, you will be responsible for providing excellent customer service, managing your cash drawer, and maintaining a clean work environment.Responsibilities:Accurately manage personal cash drawer, opening, closing, and balancing.Adhere to all Salvation Army money...
-
Customer Experience Manager
22 hours ago
Grand Rapids, Michigan, United States Michigan Farm Bureau Full timeAbout the RoleWe are seeking a highly motivated and results-driven professional to join our team as a Customer Experience Manager. This role involves leading the Field Force to success by providing comprehensive service in preparing information for insurance agents. The ideal candidate will be responsible for providing excellent customer service, overseeing...
-
Restaurant Operations Manager
2 weeks ago
Grand Rapids, Michigan, United States McDonald's Full timeRestaurant Operations ManagerAt McDonald's, we're committed to serving our customers with quality, service, and cleanliness. As a Restaurant Operations Manager, you'll play a key role in ensuring our restaurants meet these high standards. Your responsibilities will include leading a team of Department Managers, setting goals, and creating plans to achieve...
-
Store Operations Manager
3 weeks ago
Grand Rapids, Michigan, United States J&H Family Stores Full timeAbout the RoleWe are seeking an exceptional Store Operations Manager to join our team at J&H Family Stores. As a key member of our management team, you will be responsible for ensuring the smooth operation of our store, leading and developing our team members, and delivering exceptional customer service.Job SummaryThe Store Operations Manager is responsible...
-
Customer Service Representative
3 weeks ago
Grand Rapids, Michigan, United States 7-Eleven Full timeAssist Customers with a SmileAre you passionate about delivering exceptional customer service? Do you take pride in providing a positive experience for every guest? As a valued member of our Speedway team, you'll have the opportunity to make a real difference in the lives of our customers. We're seeking a highly motivated and enthusiastic Customer Service...
-
Customer Service Manager
2 weeks ago
Grand Rapids, Michigan, United States Aqua Tots Swim School - AT 28th Street, LLC Full timeJob OverviewAqua Tots Swim Schools Grand Rapids is seeking a highly skilled Customer Service Manager to lead our team and drive customer satisfaction. If you are an organized, results-driven individual with exceptional leadership abilities, we encourage you to apply.
-
Customer Service Representative
2 days ago
Grand Rapids, Michigan, United States Great Lakes Ace Hardware Full timeAbout the JobWe are seeking a highly customer-focused and proactive individual to join our team as a Cashier Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a high level of product knowledge. If you have excellent...
-
Customer Service Support Specialist
2 days ago
Grand Rapids, Michigan, United States TSG - The Sheridan Group Full timeAbout the RoleWe are seeking a Customer Service Support Specialist to join our team at TSG - The Sheridan Group. As a key member of our operations team, you will play a crucial role in ensuring seamless customer interactions and order processing.Job Summary:This position involves working closely with customers, preparing orders, and performing various...
-
Logistics Operations Manager
2 weeks ago
Grand Rapids, Michigan, United States Hope Network Full timeJob DescriptionWe are seeking an experienced Logistics Operations Manager to join our team. This role will oversee the day-to-day operations of the Transportation Customer Care Center, including telephone communications, program implementation, and passenger eligibility.The ideal candidate will have a 4-year degree (BA/BS) from an accredited...
-
Customer Service Associate
2 weeks ago
Grand Rapids, Michigan, United States YMCA of Greater Grand Rapids Full timeThe YMCA of Greater Grand Rapids is seeking a Customer Service Associate to join our team. This role is responsible for providing exceptional customer service to members in person and via phone.We offer a competitive salary range of $35,000 - $45,000 per year, based on experience and qualifications. In addition to a salary, we also offer a comprehensive...