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Technical Support Specialist

2 months ago

Ann Arbor, Michigan, United States A3 Staffing Solutions Full time
Job Overview

We are seeking a dedicated Technical Support Specialist to join our team. This role is essential for providing top-notch assistance to our users and ensuring their technology needs are met efficiently.

Key Responsibilities
  • Onsite Support: Deliver comprehensive support for desktop systems in a professional environment.
  • System Maintenance: Analyze, troubleshoot, and repair computer systems and peripherals.
  • Network Assistance: Provide desktop and network support as required.
  • Hardware Management: Setup, configure, and integrate hardware components.
  • Collaboration: Work alongside corporate support teams for large-scale installations and moves.
  • Documentation: Maintain records of hardware and software systems, including upgrades and replacements.
  • User Account Management: Support and manage user account information, ensuring proper rights and security protocols.
  • Training: Educate employees on system usage and troubleshoot product failures.
  • Product Recommendations: Assess and suggest products or services that align with user needs.
  • Imaging Solutions: Handle imaging and recovery processes for systems.
  • Repair Expertise: Conduct break/fix repairs on desktops and laptops.
  • Software Installation: Install and update various software applications.
  • Connectivity Support: Assist with WiFi and VPN connections, including wireless device support.
  • Customer Service: Exhibit exceptional customer service skills in all interactions.
Company Overview

A3 Staffing Solutions is dedicated to providing outstanding services and professionals with a strong work ethic. We prioritize:

  • Delivering exceptional client experiences.
  • Honoring our commitments.
  • Building trust through integrity.
  • Fostering an innovative environment.