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Technical Support Specialist

2 months ago

Ann Arbor, Michigan, United States Clarivate Analytics US LLC Full time
About the Role

We are seeking a highly skilled Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team. As a key member of our team, you will utilize IPfolio's standard product functionality and declarative configuration tools to resolve system issues encountered by our clients.

Key Responsibilities
  • Work closely with clients to review and analyze client issues and requests to understand client needs and configure appropriate solutions.
  • Share knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriate.
Requirements
  • Bachelor's degree in a computer science discipline or equivalent, relevant experience.
  • At least 5 years of technical and troubleshooting experience.
  • At least 2 years of configuration experience on the platform using declarative tools.
  • At least 1 year of Salesforce System admin experience.
Preferred Qualifications
  • Intellectual Property knowledge.
  • Knowledge of SQL queries.
  • Knowledge of Salesforce Flows and use of formulas.
  • Experience working in an Agile environment.
  • Additional language proficiency outside of English.
About the Team

The IPfolio Premium Service Team provides support and consulting services after go-live. You will work in a global team environment with members in the US and EMEA regions.

Work Environment

Full time permanent position. Standard working hours are 9am - 5pm local time with flexibility to adjust to various global time zones as needed. Hybrid working scheduled with 2-3 days/week on-site.

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled.