Guest Experience Leader

4 weeks ago

Mt Airy MD USA, United States McDonald's Full time

Guest Experience Leader

At McDonald's, we're committed to providing a welcoming and friendly environment for our guests. As a Guest Experience Leader, you'll play a vital role in ensuring that every guest has a positive experience in our restaurant. Your responsibilities will include:

  • Leading the guest experience by checking in with guests and ensuring they're enjoying themselves
  • Being the solution by handling guest concerns and providing a resolution to their satisfaction
  • Working collaboratively with your team to maintain a clean and welcoming restaurant environment
  • Providing expert insight into promotions and benefits of utilizing the McDonald's App and Mobile Order & Pay features


To be successful in this position, you'll need:

  • A humble and hospitable demeanor
  • Passion for helping and serving others (customers and fellow team members)
  • A desire to learn and grow
  • The ability to communicate effectively and anticipate customer needs


We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

We're committed to providing a safe and healthy work environment for all employees. We follow the guidance of the CDC, state, and local governments, and adhere to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

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