Technical Support Specialist

2 weeks ago


Concord, New Hampshire, United States Crescens Full time
About Crescens: Crescens is looking for a committed Help Desk Analyst to enhance their technical support team. This role is essential for maintaining operational efficiency and providing exceptional service to users.

Position Overview:
  • Facilitate the resolution of issues related to desktop operations and maintenance
  • Deliver advanced troubleshooting for support services
  • Diagnose network connectivity challenges utilizing Windows Active Directory
  • Monitor and document computer-related issues while identifying patterns
  • Develop and sustain help desk documentation and Knowledge Base entries
  • Guide internal clients and the end-user community on technical inquiries
  • Engage with vendors to resolve equipment or service-related concerns
  • Offer continuous mentorship to team members
  • Create and implement technical training resources and programs
Essential Qualifications:
  • Proven experience in troubleshooting Windows desktop operating systems
  • Expertise in Microsoft Active Directory
  • Experience in diagnosing network connectivity issues
  • Familiarity with remote access tools for problem-solving
  • Experience with help desk ticketing systems
  • Proficiency in Microsoft applications such as Outlook, Teams, and SharePoint
  • Exceptional customer service and communication abilities


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