Rivian Field Service Technician IV

6 days ago


Chicago, Illinois, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating emissions-free Electric Adventure Vehicles. Our mission is to keep the world adventurous forever.

Job Summary

The Field Service Technician IV will be responsible for delivering exceptional customer experiences at our service locations. This role requires a strong technical foundation and excellent customer service skills.

Key Responsibilities
  • Support pre-production vehicle builds by assisting cross-functional teams.
  • Travel to locations to support service needs, including production plants.
  • Operate remotely until local service centers open, if applicable.
  • Follow Rivian repair procedures with efficiency and quality.
  • Perform complex diagnoses, repairs, installations, and inspections on vehicles.
  • Conduct road tests to ensure quality of repairs.
  • Manage parts operations, including ordering, receiving, shipping, and inventory.
  • Stay up-to-date with technical skills and required training.
  • Support campaigns and containment initiatives.
  • Maintain accurate expense reporting.
  • Work with a collaborative attitude and team spirit in a dynamic environment.
Qualifications
  • HS Diploma or GED preferred.
  • Graduated from an accredited automotive repair school preferred.
  • Experience with leadership, mentorship, and influencing a team preferred.
  • 5 or more years of automotive experience preferred.
  • 3 or more years of experience working on vehicle high voltage systems and HV diagnostic work preferred.
  • Proficient in navigating a laptop or computer in a Windows or Mac environment.
  • Experience using test tools.
  • Extensive experience in bumper-to-bumper diagnosis and repair.
  • Ability to drive a non-commercial truck and trailer preferred.
  • Ability to travel up to 75% of the time, or as needed.
  • Must possess a valid driver's license and maintain a clean driving record.
  • No driving-related suspensions or revocation of Driver License within a 3-5-year period.
  • Parts department and billing experience preferred.
  • Experience using a work order management system, including repair documentation.
  • Experience working in start-up environments preferred.
  • Remains positive when dealing with difficult situations.
  • Strong organizational and time management skills along with attention to detail.
  • Physical exertion may be required to perform occupational tasks.
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
  • Ability to read and speak fluent English.
  • Ability to see, read, and interpret documents, including governmental regulations, safety rules, operating and maintenance instructions, or schematics.
  • Minimum age of 21.
  • Must be available for a regular schedule of a minimum 40 hours a week, including weekends and holidays, according to business need.
  • Ability to properly document repairs completed and in process.


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