Technical Field Supervisor
6 days ago
We are seeking a skilled Technical Field Supervisor to lead our team of IT technicians in the installation, maintenance, and repair of hardware and software systems. As a key member of our team, you will be responsible for ensuring seamless operations and providing exceptional customer service.
Job Responsibilities- Field Operations: Oversee installations, troubleshooting, testing, and repair work conducted by technicians, ensuring timely completion and high-quality results.
- Team Management: Supervise a team of technicians, providing guidance, training, and support to ensure they meet performance expectations.
- Customer Support: Provide technical assistance directly to customers, addressing their needs and resolving issues promptly.
- Work Order Management: Evaluate completed work orders to ensure compliance with policies and standards, maintaining CRM records and monitoring status updates.
- Scheduling: Arrange b2b appointments for software or hardware placements, meeting existing customers and partners at their locations.
- Troubleshooting: Diagnose, troubleshoot, and resolve Microsoft Windows / UNIX hardware and software problems.
- Installations: Install and configure new PC hardware and software on desktops, ATM, amusement devices, laptops, and peripherals.
- Training: Develop, prepare, test, and deploy hard drive images, supporting users in a virtual desktop environment.
- Inspections: Conduct regular inspections of tools, vehicles, and equipment used by the company.
- Inventory Management: Maintain warehouse inventory to prevent stock depletion below minimum required levels.
- Quality Control: Receive and test new hardware and software, ensuring quality standards are met.
To succeed in this role, you must have:
- Proven Experience: A minimum of 1 year of experience as a supervisor or relevant role, preferably in a field IT technician position.
- Excellent Communication: Excellent communication and interpersonal skills to effectively interact with technicians, customers, and management.
- Leadership Skills: Outstanding organizational and leadership skills to manage teams, prioritize tasks, and meet deadlines.
- Hardware Expertise: Extensive hands-on experience with hardware repair and installation, including troubleshooting and problem-solving.
- Software Knowledge: Familiarity with software installations and configurations, including Microsoft Windows and UNIX systems.
- Transportation: Possess a valid driver's license and reliable transportation for frequent travel to job sites.
- Physical Demands: Ability to lift heavy machines/kiosks/devices if necessary, and comfortable with frequent travel (90% of the time).
Bilingual proficiency in Spanish is highly valued, but not required.
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