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Dental Office Coordinator
2 months ago
Walter D. Felton, DDS is a reputable dental practice in the Richmond, Virginia area, dedicated to providing exceptional patient care and services. Our team is committed to delivering a unique and celebratory atmosphere, ensuring our patients feel comfortable and welcome throughout their treatment.
Job DescriptionWe are seeking a highly organized and professional Front Desk Receptionist to join our dental team. As the first point of contact for patients, you will play a crucial role in delivering excellent customer service and ensuring smooth daily operations of the dental office.
Key Responsibilities:- Greeting Patients: Welcome patients with a warm and friendly demeanor, addressing their needs promptly and efficiently.
- Appointment Scheduling: Manage the office's calendar by scheduling, rescheduling, and confirming appointments via phone or in-person.
- Patient Check-In/Check-Out: Register new and existing patients, ensuring all required forms are completed, and verifying insurance information.
- Insurance Verification: Contact insurance companies to verify patient benefits, eligibility, and coverage prior to treatment.
- Billing and Payments: Collect payments, process co-pays, and provide information on treatment costs, insurance claims, and payment plans.
- Phone and Email Management: Answer phone calls and emails professionally, providing information or directing inquiries to the appropriate team member.
- Record Maintenance: Maintain and update patient records in the office management software, ensuring accuracy and confidentiality in compliance with HIPAA.
- Office Support: Assist with other administrative tasks such as filing, data entry, and inventory management as needed.
- Customer Service: Address patient concerns or complaints in a courteous and timely manner, escalating issues to the office manager or dentist as required.
- Experience: Prior experience in a dental or medical office is preferred but not required. Training will be provided.
- Education: High school diploma or equivalent required.
- Skills: Excellent communication and interpersonal skills, strong organizational skills and attention to detail, proficiency with dental office management software, ability to multitask and manage time effectively, and understanding of dental terminology and insurance processes.
- Personal Qualities: Friendly, patient-focused, team player with a positive attitude.
In return for providing an excellent patient experience, we offer a great benefits package, including health and dental benefits, 401(k), vacation pay, and paid time off.
