Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Michaels Stores. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive shopping experience.
Key Responsibilities- Customer Service
- Field all customer inquiries and resolve issues in a timely and professional manner.
- Provide product information and recommendations to customers.
- Assist customers with returns, exchanges, and refunds.
- Order Management
- Process customer orders and ensure accurate and timely fulfillment.
- Manage and resolve order discrepancies and issues.
- Store Operations
- Maintain a clean and organized store environment.
- Assist with visual merchandising and store displays.
- Communication
- Communicate effectively with customers, colleagues, and management.
- Provide excellent customer service and respond to customer complaints in a professional manner.
- Education
- High school diploma or equivalent required.
- Experience
- 1 year of customer service experience in a retail environment.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
This is a full-time position that requires standing for long periods, bending, and lifting up to 10 pounds. The work environment is fast-paced and may be subject to high noise levels and dust.
What We OfferMichaels Stores offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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