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Insurance Claim Customer Service Representative

2 months ago

Grapevine, Texas, United States Servpro of Hurst-Euless-Bedford Full time
About the Role

We are seeking a highly skilled and detail-oriented Insurance Claim Customer Service Representative to join our team at Servpro of Hurst-Euless-Bedford. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring that their insurance claims are processed efficiently and effectively.

Key Responsibilities
  • Monitor job file status and audit jobs to validate that all documentation has been received from the field
  • Maintain the job file through the entirety of the job, coordinating and communicating promptly with homeowner/tenant, insurance, and internal stakeholders
  • Create preliminary estimates for customers and insurance through insurance software and prepare job file reports as needed
  • Perform job close-outs by completing and reviewing job file documentation for insurance and/or customer
Requirements
  • 2+ years of administrative or office-related experience
  • Experience with writing estimates, job file processes, and quality assurance a plus
  • Experience in the service industry environment, specifically emergency services (water/fire restoration) a plus
  • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
  • Polite, confident, and excellent customer service skills, including listening and questioning skills
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Very self-motivated and goal-oriented
  • Ability to multi-task
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
  • Ability to learn new software, including Xactimate and proprietary software
  • Ability to successfully complete a background check subject to applicable law
Benefits
  • Medical, Dental, and Vision
  • Paid Time Off
  • Sick Paid Time Off
  • Paid Parental Leave
  • 401k