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Customer Service Representative

2 months ago

Grapevine, Texas, United States BillyGo LLC Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BillyGO LLC. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through phone, email, and text interactions.

Key Responsibilities
  • Deliver excellent customer service by engaging with customers in a friendly and professional manner
  • Book appointments efficiently using our field management software
  • Support the team and manage the call board to ensure a smooth and stress-free process for customers
  • Make outbound calls and follow-ups to schedule customer maintenance appointments and ensure customer satisfaction
  • Handle additional office tasks such as data entry, record-keeping, and maintaining customer reports
  • Answer incoming calls and provide accurate information to customers
Requirements
  • Love talking to people and making personal connections
  • Have a positive, upbeat attitude and be a team player
  • Be a great communicator with clear, concise, and friendly communication skills
  • Stay organized and handle multiple tasks with ease
What We Offer
  • Competitive pay with opportunities for growth
  • Comprehensive benefits for full-time employees
  • Work-life balance with paid time off and flexibility
  • Dedicated coaching and support for career development
  • Opportunities for growth and advancement
Who We're Looking For

We're looking for individuals who are passionate about delivering exceptional customer experiences and are motivated by the opportunity to make a positive impact in the lives of our customers.

How to Apply

Apply online and complete the Predictive Index Assessment. If selected, you'll be contacted to set up an interview.