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Customer Service Representative

2 months ago


Grapevine, Texas, United States CareGard Warranty Services Full time
Job Description

CareGARD Warranty Services is a leading provider of warranty services in the automotive industry. We are seeking a highly motivated and detail-oriented individual to join our team as a Business Processing Specialist.

About the Role

  • As a Business Processing Specialist, you will be responsible for data entry and record keeping of contracts in multiple aftermarket automotive programs.
  • You will utilize third-party websites to pull necessary data and run reports to ensure accurate and timely customer service responses.
  • Interdepartmental coordination of customer files and communications will be a key aspect of this role.
  • You will also be responsible for answering multi-line calls and providing clear and concise information to callers.

Requirements

  • A Bachelor's Degree is preferred, but not required.
  • Bilingual skills in Spanish and English are a plus.
  • Proficient computer skills, including Office 365, are essential.
  • Data entry accuracy is a must, and you must be able to clearly communicate information to callers.
  • Professionalism and reliability are required in this role.

Benefits

  • Professional development opportunities
  • Health, dental, and vision insurance
  • Company-provided life insurance and short-term disability
  • Nine paid holidays
  • Weekends off
  • Paid time off
  • Employee engagement and birthday celebrations