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Head of Customer Success

2 months ago

Miami, Florida, United States Jobot Full time
Position Overview

A prominent player in the higher education and Ed Tech SaaS sector is seeking a Head of Customer Success to enhance their expanding team.

Key Responsibilities
  • Lead a dedicated team of customer success managers to ensure optimal customer satisfaction and achievement.
  • Foster relationships across various Higher Education Institution campuses to build a robust network.
  • Drive revenue growth within accounts through effective relationship management, including cross-selling and upselling strategies.
  • Willingness to travel extensively, approximately 50% of the time.
Qualifications
  • Proven ability to influence and manage through skills in persuasion, negotiation, and consensus building.
  • A relevant bachelor’s degree in business or related fields.
  • Experience with CRM platforms such as HubSpot and collaborative tools like Teams is preferred.