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Customer Success Manager

1 month ago

Miami, Florida, United States VensureHR Full time
Customer Success Manager

At VensureHR, we're seeking a skilled Customer Success Manager to join our team. As a key player in our hotel operations, you'll be responsible for building and maintaining strong relationships with our clients, guiding them through the transition to our innovative digital platform.

Key Responsibilities:
  • Establish and maintain strong relationships with new and existing clients
  • Understand and align with client goals and challenges
  • Enhance client Gross Merchandise Volume (GMV) and ensure they channel all purchases
  • Foster robust relationships across diverse organizational levels
  • Spearhead success planning and Executive Business Reviews
  • Educate users on maximizing offerings
  • Analyze customer expenditure, savings, and platform engagement
  • Monitor product adoption metrics, anticipating challenges and opportunities
  • Actively gather and relay customer feedback to internal teams
  • Collaborate cross-functionally to enhance the customer journey
  • Innovate and implement process improvements for team efficiency and service quality
Requirements:
  • Demonstrated capability in nurturing customer relationships and managing service lifecycles
  • Proven experience in guiding customers to maximize product utility
  • Ability to analyze data and derive actionable insights
  • Leadership traits showcasing assertiveness, problem-solving, and a growth mindset
  • Exceptional communication skills
  • Experience in engaging with senior executives
  • Ability to thrive in a dynamic environment
  • Background in hotel operations, preferably in Food & Beverage
  • Spanish proficiency preferred
  • Previous stint in a start-up atmosphere preferred
  • Familiarity with Zendesk and Customer Success platforms
Education and Experience:
  • Bachelor's Degree or equivalent experience
  • 3-4 years in a Customer Success or Customer Onboarding role