Guest Service Ambassador

4 weeks ago


San Francisco, California, United States The Jay Company Full time

About Us:
The Jay, Autograph Collection is a vibrant destination in the heart of San Francisco, where guests can experience the city's unique blend of classic and modern charm. Our hotel is a celebration of the makers and innovators who shaped San Francisco, and we're seeking associates who share our passion for delivering exceptional service and creating unforgettable experiences for our guests.

Responsibilities:

  • Guest Greeting: Welcome guests with a friendly and sincere smile, using a positive and clear speaking voice to listen to and understand their needs, and respond with appropriate action and accurate information.
  • Registration and Check-In: Complete the registration process by inputting and retrieving information from our computer system, confirming pertinent details, and making appropriate selections of rooms based on guest needs.
  • Payment and Accounting: Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank, and post charges to guest rooms and house accounts using our computer system.
  • Communication: Promptly answer the telephone using positive and clear communication, input messages into the computer, and retrieve messages and communicate the content to the guest.
  • Problem-Solving: Field guest complaints, conducting thorough research to develop effective solutions, and negotiate results to resolve conflicts and ensure guest satisfaction.
  • Teamwork: Collaborate with colleagues to maintain a positive and professional work environment, and adhere to attendance rules and be available to work on a regular basis.

Qualifications:

  • Hotel Experience: Previous experience in a hotel or hospitality setting is required.
  • Education: A high school diploma or equivalent is required, and a college degree is preferred.
  • Communication Skills: Effective verbal and written communication skills are essential, with the ability to adapt communication style to suit different audiences.
  • Technical Skills: Ability to access and accurately input information using our computer system, and to observe and detect signs of emergency situations.

Benefits:
At The Jay, Autograph Collection, we're committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. Our benefits include competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) savings plan with matching funds.



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