Customer Service Ambassador

3 weeks ago


San Diego, California, United States Dave & Buster Full time
Dave & Buster's is a one-of-a-kind entertainment destination where every day is different. As a Captain, you'll be the face of our brand, ensuring Guests have an exceptional experience from start to finish. With flexible schedules, you'll have the freedom to accommodate school or other jobs, and your co-workers are an amazing team to be a part of.

We offer a comprehensive benefits package, including medical, dental, vision, 401K, and FREE GAMES, to name a few. Our Captains are the initial point of contact for Guests, guiding them through their Midway, retail, game rental, and dining experiences. They also act as the first point of contact in enforcing house policies and maintaining the safety and security of the unit.

Key Responsibilities:
  • Deliver an unparalleled Guest experience by providing the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.
  • Act as the ambassador to the building, assisting Guests with all requests and answering questions as needed.
  • Greet Guests with a positive attitude and enthusiasm while performing multiple job functions, including managing wait times and communicating information as needed.
  • Competently diffuse difficult Guest situations while protecting the integrity and safety of our staff, building, and house policies.
  • Assist with the maintenance and upkeep of the Viewpoint and Midway areas, including checking for restocking of necessary supplies and bringing all areas up to standard.
  • Provide game assistance by promptly notifying Support Technicians or Management as needed.
  • Assist and direct Guests to Kiosk areas and answer questions as needed.
  • Ensure that our Guests adhere to house policies as outlined and inform Management of any issues.
  • Bid farewell to Guests leaving, ensuring everything was satisfactory and inviting them to return.
Requirements:
  • Must be able to read and communicate in English.
  • Must be at least 18 years of age.
Benefits:
  • Competitive hourly rate of $17.85 per hour.

About Us:
As an equal opportunity employer, we're dedicated to our policy of nondiscrimination in all aspects of employment. We comply with all Federal, State, and Local laws regarding nondiscrimination. We're proud to be an E-Verify Employer where required by law.

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