Insurance Solutions Advisor

3 weeks ago

Austin, Texas, United States MCI Careers Full time

About the Role:

We are seeking a highly motivated and dedicated Insurance Solutions Advisor to join our team. In this role, you will play a vital part in educating and guiding customers to select the insurance policies that best meet their needs.

Job Description: The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively communicate complex information to customers. You will also possess strong analytical and problem-solving skills, with the ability to multitask and work efficiently in a fast-paced environment.

Responsibilities:

  • Provide accurate and up-to-date information to customers about various healthcare options and insurance policies.
  • Help customers choose the appropriate insurance policy that fits their needs, ensuring they understand the benefits and limitations of each option.
  • Engage with customers to understand their requirements and provide relevant solutions, taking into account their unique circumstances and preferences.
  • Maintain accurate and up-to-date customer information and documentation, adhering to all regulatory requirements.
  • Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
  • Promote various insurance products and services to meet sales targets and business objectives, while maintaining high-quality service standards.
  • Resolve any concerns that customers may have with their insurance policies, providing timely and effective solutions.

Requirements:

  • High school diploma or equivalent required; degree in a related field (e.g., insurance, healthcare) preferred.
  • Must hold a valid Healthcare Insurance License.
  • Previous call center experience is an asset.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Excellent oral and written communication skills.
  • Strong organizational abilities and interpersonal skills.
  • Flexible schedule, with ability to adapt to changing priorities and deadlines.

Benefits:

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as opportunities for professional development and advancement within the company. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) matching, paid time off, and access to employee assistance programs.

Why Join Us?

MCI Careers is committed to creating a diverse and inclusive work environment, where employees feel valued and supported. We believe in empowering our teams to deliver exceptional customer experiences, while fostering a culture of innovation, collaboration, and continuous improvement.

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