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Volunteer and Outreach Coordinator

3 months ago

West Seneca, United States Hearts Foundation Inc. Full time
Job DescriptionJob Description

Position Summary:

The Volunteer and Outreach Coordinator (VOC) will assist the Chief of Staff & Executive Assistant with the Outreach operations of Hearts Campus. The VOC is responsible for overseeing the daily operations of our outreach programs, thrift store, can and bottle redemption center, and cafe located on our campus in Buffalo, NY, serving an underserved community. This role will begin with the Outreach operations and take a phased approach of onboarding new responsibilities over time. This role is specific to our Buffalo campus and should not be confused with our other locations in different areas of Western New York. The VOC will coordinate a team of staff and volunteers to ensure efficient operations, excellent customer service, and a welcoming environment. In the second phase of this role, the coordinator will also ensure the smooth continuation and integration of our outreach programs, including our commercial kitchen, mobile soup kitchen, and several food pantries.

Essential Functions:

  • Maintain the established processes and success of outreach programs
  • Organize and coordinate the recruitment of volunteers at the Buffalo Campus
  • Train and lead all volunteers for the outreach operations at the Buffalo Campus
  • Creates and publishes weekly staff schedules
  • Reviews and approves weekly staff time cards
  • Coordinates and attends monthly team meetings
  • Ensures all marketing materials are submitted monthly emphasizing on client and volunteer photos and stories to share with our supporters
  • Maintains digital volunteer calendar and available slots based on ministry needs
  • Maintains updated records of all volunteers at the Buffalo Campus
  • Schedules and attends volunteer meetings and training events; reports on volunteer activities as needed
  • Recommends and implements ongoing volunteer utilization and projects
  • Monitor and evaluate staff and volunteer performance and satisfaction
  • Helps to implement volunteer appreciation events and recognition programs
  • Manages inventory, donations and sales for the Buffalo Campus Thrift Store
  • Implements strategies to increase sales, donations, and community engagement specific to the Buffalo campus
  • Coordinate can and bottle recycling processes ensuring facility and equipment cleanliness and maintenance, maintain accurate records and procedures
  • Coordinates can and bottle donation drives when applicable
  • Oversees the future cafe operations including food preparation, serving, and hygiene standards
  • Maintains a clean, organized, and safe environment in all facilities on the Buffalo campus
  • Collaborates with Hearts staff and community partners for outreach program awareness and growth
  • Oversees the operations of the commercial kitchen, mobile soup kitchen, and all food pantries
  • Maintains records of program statistics and reports to Marketing, partner agencies, and Management on a monthly basis
  • Monitor and report on the impact of outreach programs
  • Adheres to all health and sanitation policies and ensures organization’s compliance with state and federal guidelines and requirements
  • Coordinates site inspections for all outreach programs with Department of Health and FeedMore WNY
  • Attends partner agency meetings with community organizations; takes notes and reports deliverables and updates to management
  • Orders supplies for department as needed
  • Performs other duties as assigned

Education Requirements and Qualifications:

  • Associates Degree preferred
  • 2 to 5 years coordinating volunteers
  • 2 to 5 years of retail or related experience
  • Strong leadership and communication skills
  • Passion for serving the community, the underserved and empowering others
  • Experience in retail, food service, recycling, or social service industries
  • Prior roles requiring critical thinking and problem-solving skills
  • Experience communicating with a diverse mix of volunteers, donors and supporters would be beneficial
  • Experience with having direct reports in a supervisory role or similar
  • Must hold a current, valid driver's license.
  • Excellent driving record, as verified through the state DMV.

Knowledge, Skills and Abilities:

  • Proficient in relevant technology including but not limited to smartphone usage, G-Suite, Microsoft Word and Excel
  • Proficiency in basic computer applications and point-of-sale systems
  • Proficiency in volunteer management software and calendar tools
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Excellent customer service skills
  • Excellent communication, organizational, and multi-tasking skills
  • Ability to work with diverse populations and people groups
  • Able to work effectively independently and part of a team
  • Flexibility to work occasional evenings and weekends
  • Commitment to the mission of Hearts for the Homeless
  • Must have reliable transportation

Job Type: Full time

Pay: $20.00 to $22.00 per hour

Benefits:

  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Vision insurance
  • 401K

Schedule: Monday through Friday with a minimum of two Saturdays a month

Experience: 2 to 5 years of coordinating volunteers and 2 to 5 years of retail or related experience

Hearts is looking for an external candidate to join our amazing team.