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Community Engagement and Volunteer Program Manager

2 months ago

West Seneca, United States Hearts Foundation Inc. Full time
Job Overview

Position Summary:

The Community Engagement and Volunteer Program Manager will support the Chief of Staff & Executive Assistant in managing the outreach initiatives of Hearts Foundation Inc. This role is pivotal in overseeing the daily functions of our outreach services, thrift operations, recycling center, and cafe, all aimed at serving an underserved population. Initially focused on outreach operations, this position will gradually incorporate additional responsibilities. The role is dedicated to our specific community initiatives and should not be conflated with other locations.

Key Responsibilities:

  • Ensure the ongoing success and efficiency of outreach initiatives.
  • Facilitate the recruitment and training of volunteers.
  • Develop and manage weekly schedules for staff.
  • Review and authorize staff time submissions.
  • Coordinate and participate in monthly team discussions.
  • Prepare and submit marketing materials highlighting volunteer stories and achievements.
  • Maintain an updated digital calendar for volunteer opportunities.
  • Keep accurate records of volunteer participation.
  • Organize volunteer training sessions and meetings, providing reports as necessary.
  • Propose and implement ongoing volunteer projects.
  • Evaluate staff and volunteer performance and satisfaction.
  • Assist in organizing volunteer appreciation events.
  • Manage inventory and sales for the thrift operations.
  • Develop strategies to enhance sales and community involvement.
  • Oversee recycling processes, ensuring cleanliness and compliance.
  • Coordinate donation drives as needed.
  • Supervise cafe operations, ensuring food safety and hygiene.
  • Maintain a safe and organized environment across all facilities.
  • Collaborate with staff and community partners to promote outreach initiatives.
  • Oversee operations of food-related programs and maintain program statistics.
  • Ensure compliance with health and sanitation regulations.
  • Attend community meetings, documenting updates for management.
  • Order necessary supplies for operations.
  • Perform additional duties as assigned.

Qualifications:

  • Preferred: Associate's Degree.
  • 2 to 5 years of experience in volunteer coordination.
  • 2 to 5 years of experience in retail or a related field.
  • Strong leadership and communication abilities.
  • Commitment to community service and empowerment.
  • Experience in retail, food service, or social services.
  • Proven problem-solving and critical thinking skills.
  • Experience working with diverse groups of volunteers and supporters.
  • Supervisory experience is advantageous.
  • Valid driver's license with a clean driving record.

Skills and Competencies:

  • Proficient in technology, including G-Suite and Microsoft Office.
  • Familiarity with volunteer management software.
  • Excellent interpersonal and communication skills.
  • Able to multitask in a dynamic environment.
  • Strong customer service orientation.
  • Ability to work effectively both independently and in a team.
  • Flexibility to work evenings and weekends as needed.
  • Commitment to the mission of Hearts Foundation Inc.
  • Reliable transportation is required.

Job Type: Full-time

Compensation: $20.00 to $22.00 per hour

Benefits:

  • Dental and health insurance.
  • Flexible spending and health savings accounts.
  • Vision insurance.
  • 401K plan.

Schedule: Monday through Friday with occasional Saturdays.