Banquet Operations Manager

4 weeks ago


Des Plaines, Illinois, United States Loews Chicago O'Hare Full time
Job Overview

As a key member of the Loews Chicago O'Hare team, the Banquet Manager will be responsible for the smooth operation of all banquet food service functions. This includes labor management, equipment inventory control, and the preparation of banquet checks.

Key Responsibilities

  • Develop and implement effective operating and control processes to ensure maximum operating efficiency and guest satisfaction.
  • Supervise and train banquet staff to ensure exceptional levels of performance and adherence to established standards.
  • Coordinate with the Banquet Chef and Captains to ensure seamless execution of daily activities and upcoming events.
  • Verify banquet cover counts, prepare and present banquet checks for guest payment and signature.
  • Respond to guest complaints and comments in a positive and professional manner.

Requirements

  • Thorough knowledge of banquet food service operations and management principles.
  • Three to five years of progressive management experience in large upscale hotel or convention center banquet operations.
  • Certifications such as Certified Food Manager or TIPS.
  • Effective management, leadership, organizational, and communication skills.
  • Ability to work flexible schedules, including weekends and holidays.

Loews Hotels & Co is an Equal Opportunity Employer



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