Linux Operations Manager
4 weeks ago
We are seeking a highly skilled Linux Operations Manager to join our team at Parallel Partners. As a key member of our technical support team, you will be responsible for managing a team of technical support specialists, ensuring the smooth operation of our Linux-based hosting environments, and providing exceptional customer service.
Responsibilities:- Manage a team of technical support specialists, providing guidance and support to ensure excellent customer service.
- Oversee the operation of Linux-based hosting environments, including shared, virtual private (VPS), and dedicated servers, as well as data center environment deployments and public cloud deployments.
- Recruit, hire, promote, train, mentor, and develop technical support team members.
- Monitor customer interactions to ensure an excellent user experience and provide feedback to the team.
- Mentor and coach team members in technical and other aspects to enhance professionalism.
- Build and maintain internal and customer-facing knowledge base documentation.
- Work with the company's technology steering committee to ensure excellence in hosting.
- Maintain a culture of transparency, honesty, and learning.
- At least 1 year of experience in customer support/service.
- Deep understanding of GNU/Linux hosting platforms, including virtualization and networking.
- Managed Services Provider (MSP) experience is required.
- Experience building tools with scripting languages such as Python, Bash, and PHP.
- Extra credit if experienced in maintaining SLA in public cloud such as AWS and Digital Ocean.
- Experience successfully managing teams.
- Demonstration of independent thinking and decision-making abilities.
- Ability to multitask and adapt to changes quickly.
- Ability to prioritize work and work within a project management system.
- Self-motivated with an ability to work in a fast-paced environment.
- Positive personality.
Keywords: Linux Operations Manager, Linux, GNU, Virtualization, Networking, Python, Bash, PHP, Customer Support, VPS, Dedicated Servers, Data Center, AWS, Digital Ocean, Cloud, IT Jobs, Illinois Recruiters, IT Staffing Companies
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