Restaurant Operations Manager
4 weeks ago
As a Restaurant Operations Manager at IHOP, you will be responsible for executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan.
- Develop and maintain professional functional working relationships with restaurant hourly employees and the franchisee organization.
- Manage the restaurant floor, focusing on regular contact with guests.
- Handle guest complaints in a professional and timely manner, ensuring that the frequency of complaints is within acceptable limits.
- Ensure that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
- Carry out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
- Complete all required reports and paperwork accurately and on time.
- Maintain personnel files with appropriate employment and legal documents.
- Available to work days, nights, and weekends.
- High school diploma or equivalent experience.
- Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
- Basic computer skills including Email, MS Excel, MS Word is a plus.
- The above is not an all-inclusive job description.
- Competitive Pay
- Monthly Bonus Plan
- Paid Vacations
- 401K Plan
- Health Insurance
- Flexible Hours
- Paid Training
- Real Advancement Opportunities
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Restaurant Operations Manager
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Restaurant Operations Manager
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Front-End Store Manager
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Warehouse Logistics Specialist
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Stockroom Associate
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Operational Excellence Manager
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