Healthcare Customer Service Representative
2 weeks ago
Position Title: Patient Services Specialist
Location: Milwaukie, OR
Compensation: $20-$23 per hour
Contract Duration: 6-month contract with potential for full-time employment
Shift Details:
NIGHT SHIFT
On-call availability - Monday to Friday, 5 PM to 3:30 AM
10-hour shifts
Expected to receive 2-3 scheduled shifts, with opportunities to take on additional shifts
Qualifications:
- High School Diploma or GED
- Minimum of 1 year of customer service experience
Preferred Qualifications:
- Experience in a healthcare environment
Position Summary:
We are looking for a committed Patient Services Specialist to enhance our healthcare operations. This role will provide on-call support to cover shifts for existing full-time personnel. The working hours will fluctuate based on demand, with an average of 30 hours per week. Availability for weekend shifts may be required, with additional compensation for hours worked during weekends or evenings. This position is entirely onsite. The ideal candidate will excel in delivering outstanding customer service and administrative assistance within a medical context.
Key Responsibilities:
- Welcome patients and visitors with professionalism and warmth
- Coordinate patient appointments and ensure accurate maintenance of patient records
- Confirm insurance details and assist with billing questions
- Respond to phone inquiries and address patient concerns efficiently
- Work collaboratively with medical personnel to facilitate smooth patient flow
Insight Global is a leading staffing and services organization with a presence in over 70 locations across the U.S., Canada, and the U.K. The company specializes in connecting professionals in IT, accounting, finance, healthcare, and engineering with Fortune 1000 clients, while also providing tailored service solutions. Beyond staffing, Insight Global offers culture consulting, DEI training, specialized healthcare staffing, and client programs through their professional services division, Evergreen.
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