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Healthcare Customer Service Specialist

2 months ago

Milwaukee, Wisconsin, United States Sixteenth Street Community Health Center Full time

Job Summary: Sixteenth Street Community Health Center is seeking a highly motivated and detail-oriented Patient Service Representative-Operator to join our team.

Responsibilities:

  • Deliver exceptional customer service to patients and families through phone and in-person interactions.
  • Communicate effectively with patients, families, and healthcare providers to ensure seamless care coordination.
  • Manage patient registration, scheduling, and insurance verification processes with accuracy and efficiency.
  • Provide patients with clear and concise information regarding their appointments, billing, and insurance coverage.
  • Collaborate with healthcare teams to resolve patient concerns and issues in a timely and professional manner.
  • Stay up-to-date on healthcare policies, procedures, and regulations to ensure compliance and quality care.
  • Participate in quality improvement initiatives to enhance patient satisfaction and experience.

Qualifications:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Basic computer skills and familiarity with electronic health records (EHRs) preferred.
  • Ability to work effectively in a team environment and provide excellent customer service.