Customer Experience Representative Massage Envy
3 weeks ago
We're a community of caregivers committed to helping people feel their best. As a Customer Experience Representative at our Massage Envy franchise in Las Vegas, you'll be part of a team that's dedicated to delivering an excellent experience every time.
Job SummaryWe're seeking a Customer Experience Representative to join our team. As a sales and customer service associate, you'll play a key role in helping clients understand the benefits of regular massage, skincare, and stretch.
Your responsibilities will include promoting the value of total body care, driving member retention, upholding our core values, and protecting our workplace culture.
Responsibilities- Promote the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
- Drive member retention throughout reach via phone and email to current members.
- Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
- Protect our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
- A competitive hourly rate of $12.00.
- A dynamic, energizing environment where you're consistently challenged never bored.
- Training to help you grow and refine your sales and customer service skills.
- Bonus spiffs on membership sales and retail sales.
- Referral program rewards when you refer friends.
- A healthy compensation plan that rewards your hard work.
- Benefits including 50% employer-paid healthcare for Full-Time employees, discount rates for all massage and facial services, flexible scheduling, an excellent work environment, generous employee discounts on products and services.
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