Customer Support Representative
2 weeks ago
Are you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues and providing effective solutions?
We are seeking a highly motivated Customer Support Representative to join our team. As a key member of our customer support function, you will be responsible for responding to customer inquiries via phone, email, and chat, investigating potential fraud, moderating user-generated content, and troubleshooting various issues to ensure customer satisfaction.
**Key Responsibilities:**
- Respond to customer inquiries promptly across multiple channels.
- Investigate potential fraud and escalate issues as needed.
- Moderate user-generated content for compliance.
- Troubleshoot customer issues and provide effective solutions.
- Document customer interactions accurately.
**Qualifications:**
- 1 year of customer service or content moderation experience.
- Familiarity with content moderation and compliance standards is a plus.
- Strong communication and problem-solving skills.
- Positive attitude and eagerness to learn.
- Proficiency in Google Workspace is a plus.
**Salary Range:** $19.50 - $19.50 per hour (dependent on location and experience).
This role is located in Las Vegas, NV, and requires full-time onsite presence. We offer a competitive salary range, along with an excellent benefits package that includes medical, dental, and vision coverage, as well as opportunities for professional growth and development.
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