Customer Experience Representative
3 weeks ago
Customer Experience Representative
Compensation: Competitive salary range: $50,000 - $65,000 per year
About the Position:
This is an exciting opportunity to join our team at Scott Goodman Insurance as a customer experience representative. We are looking for a highly skilled and motivated individual who can deliver exceptional customer service and support our agency's growth.
Key Responsibilities:
- Provide top-notch customer service through various channels, including phone, email, and in-person interactions
- Assist clients with policy updates, billing, and other administrative tasks
- Analyze customer feedback and concerns to identify areas for improvement
- Collaborate with internal teams to ensure seamless customer experiences
- Develop and maintain accurate records of customer interactions and transactions
Requirements:
- Associate's or Bachelor's degree in a related field or equivalent experience
- Superb communication and interpersonal skills
- Organized and detail-oriented with ability to multitask effectively
- Proficient in Microsoft Office, Outlook, and other relevant software applications
- Prior experience in insurance industry or similar field is desirable
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