Customer Service Representative

3 weeks ago


Henderson, Nevada, United States ORTHOPAEDIC INSTITUTE OF HENDERSON, L.L.P. Full time
Job Title: Customer Service Representative

Estimated Salary: $45,000 - $60,000 per year

The Orthopaedic Institute of Henderson, L.L.P. is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our call center operations, you will be responsible for providing exceptional customer service to patients and families.

About the Job:

  • Provide a friendly and professional telephonic greeting for callers
  • Complete all call-center related tasks (answering and routing calls, checking and responding to voicemail, call-back patients, etc.)
  • Coordinate new patient appointments, follow-up patient appointment requests to reschedule/cancel, reschedule patient appointments when doctors are unavailable
  • Create new records and accounts for patients
  • Provide a friendly, neat and presentable reception area for patients

Requirements:

  • Patient empathy and compassion
  • Ability to handle large call volume / managing time on calls
  • Willingness to work as a team player to meet the common goals of the organization
  • Ability to multi-task and work in a fast-paced environment while maintaining a positive attitude
  • Proficient with Microsoft Office (Outlook, Excel, and Word)
  • Possess great data entry skills
  • Prior experience working with Orthopaedics and/or Practice Management Software proficiency a plus
  • Excellent written and oral communication skills, with the ability to interact with patients, families, staff and others in a professional manner
  • Ability to meet deadlines and work under pressure with minimal supervision
  • Strong analytical skills and attention to detail
  • Must have high level of discretion and judgment
  • High School Diploma or equivalent. Spanish speaking a plus
  • Must be reliable and punctual

Benefits:

  • Full-time position with Monday - Friday hours from 8am-5pm
  • Competitive salary and benefits package including paid holidays, PTO, health insurance, and retirement plan


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