Senior Voice Communications Specialist

2 weeks ago

Houston, Texas, United States nextSource Full time
Job Title: Senior Voice Engineer

We are seeking a highly skilled Senior Voice Engineer to join our team at nextSource. As a key member of our IT department, you will be responsible for designing, implementing, and managing advanced voice communication systems and technologies.

Key Responsibilities:
  • Design and implement VoIP, PBX, SIP, unified communications, and other voice solutions
  • Develop and execute voice technology deployment plans to minimize disruption
  • Monitor and maintain voice systems to ensure optimal reliability and call quality
  • Perform updates, patches, and configuration changes to enhance performance
  • Diagnose and resolve complex voice issues quickly and accurately
  • Provide advanced support for critical voice incidents and work cross-functionally to resolve issues
  • Lead and manage projects focused on voice system upgrades, migrations, and integrations
  • Maintain comprehensive voice system documentation and generate performance reports to inform strategic decisions
  • Research emerging technologies and recommend innovations to improve services
Requirements:
  • 5-7 years experience in voice engineering
  • Expertise with VoIP, PBX, SIP, unified communications platforms
  • Bachelor's degree in computer science, IT, engineering, or related field
  • Relevant certifications (e.g. CCNP, CCIE)
  • In-depth knowledge of voice protocols and network fundamentals
  • Proficiency with voice hardware, software, and troubleshooting tools
  • Experience with network design, QoS and bandwidth management
  • Analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple priorities and work under pressure

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