Voice Network Architect

3 weeks ago


Houston, Texas, United States The Amherst Group Limited Full time
About the Role

We are seeking a highly skilled Voice Engineer to join our team at The Amherst Group Limited. As a Voice Engineer, you will be responsible for designing, implementing, and managing our voice network infrastructure to ensure high availability and optimal performance.

Key Responsibilities
  • Design and implement voice network architecture to support all voice/telephony products and services
  • Lead the configuration and management of Cisco Unified Communications products
  • Plan for and design systems for future growth and scalability
  • Develop and manage scripts for UCCX call routing and queue creation
  • Troubleshoot and solve complex call flow issues affecting various UC platforms
  • Respond to UC incident escalations and perform advanced analysis and troubleshooting
  • Create and maintain support documentation as required
  • Act as a technical expert in UC platforms and communicate capabilities and limitations to stakeholders
Requirements
  • Bachelor's degree in engineering or relevant experience
  • 5+ years of experience with design, administration, and deployment of Cisco Unified Communications systems
  • 5+ years of Cisco networking experience
  • CCNP Collaboration certification desired
  • Ability to work independently and in a team environment
  • Effective interpersonal and written/verbal communication skills
What We Offer

We offer a competitive compensation package, annual bonus, 401k match, flexible PTO, employer-paid benefits, professional career development, and reimbursement. We are proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees.


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