Senior Voice Systems Engineer

3 weeks ago

Houston, Texas, United States Della Infotech Full time
Job Description:

As a Senior Voice Engineer at Della Infotech, you will be responsible for designing, implementing, and managing advanced voice communication systems and technologies. Your expertise in voice engineering will ensure high-quality, reliable, and efficient voice services across the organization.

Key Responsibilities:
  • Voice System Design & Implementation:
    • Design and implement voice communication systems, including VoIP, PBX, SIP, and unified communications solutions.
    • Develop and execute deployment plans for new voice technologies, ensuring minimal disruption to ongoing operations.
  • System Maintenance & Optimization:
    • Monitor and maintain the performance of voice systems to ensure reliability and quality.
    • Perform regular system updates, patches, and configuration changes to optimize performance and security.
  • Troubleshooting & Support:
    • Diagnose and resolve complex voice communication issues, including call quality problems, connectivity issues, and system errors.
    • Provide advanced support for escalated voice-related incidents and work closely with other IT teams to resolve cross-functional issues.
  • Project Management:
    • Lead and manage voice-related projects, including system upgrades, migrations, and integrations.
    • Coordinate with vendors, stakeholders, and internal teams to ensure project milestones and deliverables are met.
  • Documentation & Reporting:
    • Maintain comprehensive documentation for voice systems, configurations, and troubleshooting procedures.
    • Generate and analyze reports on system performance, usage, and incidents to inform strategic decisions.
  • Innovation & Research:
    • Stay current with emerging voice technologies and industry trends.
    • Evaluate and recommend new tools, technologies, and methodologies to enhance voice services and support organizational goals.
Requirements:
  • Minimum of 5-7 years of experience in voice engineering.
  • Proven experience with VoIP, PBX systems, SIP trunking, and unified communications platforms.

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