Senior Voice Communications Engineer

2 weeks ago

Houston, Texas, United States Ledgent Technology Full time
Job Title: Senior Voice Communications Engineer

Ledgent Technology is seeking a highly skilled Senior Voice Communications Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, implementing, and managing advanced voice communication systems and technologies.

Key Responsibilities:
  • Design and implement voice communication systems, including VoIP, PBX, SIP, and unified communications solutions.
  • Develop and execute deployment plans for new voice technologies, ensuring minimal disruption to ongoing operations.
  • Monitor and maintain the performance of voice systems to ensure reliability and quality.
  • Perform regular system updates, patches, and configuration changes to optimize performance and security.
  • Diagnose and resolve complex voice communication issues, including call quality problems, connectivity issues, and system errors.
  • Provide advanced support for escalated voice-related incidents and work closely with other IT teams to resolve cross-functional issues.
  • Lead and manage voice-related projects, including system upgrades, migrations, and integrations.
  • Maintain comprehensive documentation for voice systems, configurations, and troubleshooting procedures.
  • Generate and analyze reports on system performance, usage, and incidents to inform strategic decisions.
Requirements:
  • Minimum of 5-7 years of experience in voice engineering.
  • Proven experience with VoIP, PBX systems, SIP trunking, and unified communications platforms.
  • In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.
  • Proficiency with voice system hardware, software, and troubleshooting tools.
  • Experience with network design and configuration, including QoS and bandwidth.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and work under pressure.
Preferred Qualifications:
  • Relevant certifications (e.g., CCNP, CCIE, Cisco, Webex, CVP).
  • Experience with Webex Contact Center and Webex Calling.

Ledgent Technology is an equal opportunity employer and welcomes applications from diverse candidates. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.

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