Voice Systems Engineer

4 weeks ago

Houston, Texas, United States Collabera Full time
Job Title: Senior Voice Engineer

Collabera is seeking a highly skilled Senior Voice Engineer to join our team. As a Senior Voice Engineer, you will be responsible for designing and implementing voice communication systems, including VoIP, PBX, SIP, and unified communications solutions.

Key Responsibilities:
  • Design and implement voice communication systems to ensure reliability and quality.
  • Develop and execute deployment plans for new voice technologies, minimizing disruption to ongoing operations.
  • Monitor and maintain the performance of voice systems, performing regular system updates, patches, and configuration changes to optimize performance and security.
  • Diagnose and resolve complex voice communication issues, including call quality problems, connectivity issues, and system errors.
  • Provide advanced support for escalated voice-related incidents and work closely with other IT teams to resolve cross-functional issues.
  • Lead and manage voice-related projects, including system upgrades, migrations, and collaborations with vendors, stakeholders, and internal teams.
  • Maintain comprehensive documentation for voice systems, configurations, and troubleshooting procedures.
  • Generate and analyze reports on system performance, usage, and incidents to inform strategic decisions.
Requirements:
  • Bachelor's degree in computer science, Information Technology, Electrical Engineering, or a related field.
  • Minimum of 5-7 years of experience in voice engineering, with proven experience with VoIP, PBX systems, SIP trunking, and unified communications platforms.
  • In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.
  • Proficiency with voice system hardware, software, and troubleshooting tools.
  • Experience with network design and configuration, including QoS and bandwidth management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and work under pressure.
Preferred Qualifications:
  • Relevant certifications (e.g., CCNP, CCIE, Avaya, Cisco, CVP).

Collabera is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and experienced Senior Voice Engineer looking for a new challenge, please apply now.

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