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Representative of Client Services I: Print Production and Copy Center

2 months ago

Brighton, United States Canon Solutions America Full time

Representative of Client Services I: Print Production and Copy Center

About the Role

This position is essential for ensuring the timely execution of various on-site tasks, with a strong emphasis on delivering exceptional customer service and achieving client satisfaction.

Your Contributions

Main Responsibilities:

  • Quickly notifies the supervisor of any potential issues or client concerns.
  • Efficiently reviews and addresses requests from management and clients through various communication channels.
  • Maintains a strong commitment to excellent customer service.
  • Assists in developing the Site Procedure Guide to accurately document all account processes.
  • Tasks may encompass Copy/Print Production/Copy Center duties, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, and File Room/Records Management, depending on the assigned location.
  • Participates in cross-functional training to ensure coverage during staffing shortages.
  • Site responsibilities and coverage locations may vary based on client and division requirements.

Copy/Print Production/Copy Center:

  • Accountable for the prompt and precise reproduction of all print requests.
  • Reviews electronic files for print readiness, executes printing, binding, assembling, sorting, laminating, and conducts pre-delivery quality control checks.
  • Logs, delivers, and tracks all activities for reporting purposes.
  • Responds to customer inquiries and requests.
  • Performs routine maintenance and upkeep of equipment.
  • Records and monitors customer inquiries and the fulfillment of requests.
  • Conducts daily convenience care functions as necessary.
About You: Skills & Expertise

This role is customer-facing and requires adherence to client policies and protocols, which may include health-related measures.

Required qualifications include:

  • High School Diploma, GED, or equivalent experience.
  • Less than one year of relevant experience.
  • Basic computer skills and technical knowledge.
  • Ability to manage multiple tasks and prioritize effectively to meet deadlines.
  • Strong customer service and communication skills.
  • Capability to work independently with minimal supervision.
  • Willingness to work overtime as necessary.
  • Must obtain any required security clearances to access client premises.
  • May involve travel between multiple client locations; a valid driver's license and acceptable driving record are necessary.
  • Physical ability to lift up to 50 lbs and to stand, bend, walk, reach, and pull for extended periods.
Company Overview

Canon Solutions America, Inc. empowers organizations of all sizes to thrive by providing leading enterprise, production, and large format printing solutions, backed by outstanding professional services. Our commitment to fostering innovation drives sustainability, enhances efficiency, and manages costs through a comprehensive integration of digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., we are headquartered in Melville, NY, with sales and service locations nationwide.

Canon Solutions America offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and more. A detailed list of our offerings is available upon request.

We adhere to all applicable federal, state, and local laws, regulations, and mandates, including those required as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.