Client Service Ambassador
4 weeks ago
Client Service Representative Role
We are seeking a highly skilled and personable Client Service Representative to be the face of VCA Brighton Animal Hospital. As the primary point of contact for clients, you will play a critical role in building and maintaining trust and confidence in our abilities.
Key Responsibilities
• Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Schedule and confirm appointments, ensuring seamless communication with clients and our veterinary team.
• Make outbound calls for follow-ups and reach out to prospective clients to promote our services.
• Present and explain fees, including processing payments, and recommend products and services to meet clients' needs.
• Manage medical records, charts, reports, and correspondence, maintaining confidentiality and accuracy.
• Maintain a clean and safe environment, adhering to hospital protocols and ensuring a positive experience for clients and their pets.
Requirements
We are looking for a motivated and detail-oriented individual who is interested in learning some of the veterinary assistant skills to be cross-trained in both the CSR role and as an assistant. Availability to work 30-40 hours per week, with shifts between 8am-7:30pm and occasional Saturdays, is required. We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development.
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