Bilingual Field Care Coordinator
2 weeks ago
One Medical is a pioneering healthcare organization dedicated to delivering exceptional patient experiences. Our mission is to transform the healthcare industry by making quality care more accessible, affordable, and enjoyable.
We're a team of passionate individuals who share a common goal: to improve the lives of our patients and their families. Our commitment to innovation, empathy, and excellence drives us to push the boundaries of what's possible in healthcare.
The OpportunityWe're seeking a highly skilled and compassionate Field Care Coordinator to join our High Risk team. As a Field Care Coordinator, you'll play a critical role in supporting our patients with care outside of the traditional clinic setting. You'll work closely with our patients, families, and care teams to facilitate telehealth visits, conduct clinical assessments, and coordinate care with community resources.
This is a unique opportunity to make a meaningful impact on the lives of our patients and their families. If you're passionate about delivering exceptional patient care, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply.
Responsibilities- Facilitate telehealth visits in patients' homes, using technology to ensure seamless communication with providers.
- Conduct standard patient assessments and documentation to facilitate complete visits by treating providers.
- Clinical duties may include providing best-in-class telehealth setup services, performing and assisting with extended scope duties, such as clinician-guided physical exams, health status screenings, and non-blood specimen collection.
- Coordinate care with patients, families, and outside care teams, connecting patients to community resources related to housing, transportation, food, and activities of daily living.
- Assist patients and families to fully participate in healthcare services, navigate community services, and access eligible benefits and resources.
- Participate in daily operations, including answering phone calls, responding to emails, and facilitating supports for transitions of care services.
- At least 1 year of experience working in home-based healthcare services or senior living care settings or Emergency Medical Technician (EMT) experience.
- Certified Medical Assistant (MA) and Basic Life Support (BLS) preferred or ability to obtain certification within 6 months of hire required.
- Strong written and verbal communication skills; Spanish speaking is required.
- A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
- A proven ability to build rapport and trust with patients or customers, while delivering individualized, human-centered, customer-focused care.
- Clinical skills in performing basic vitals and clinical assessments preferred.
- Experience facilitating access to community resources or social service agencies preferred.
- Proficiency in computer technology and video platforms, including typing, navigating the internet, meeting over Zoom, and using multiple software systems simultaneously.
- Must have access to an independent means of safe and reliable transportation and the ability to travel house to house throughout the day; mileage will be reimbursed at the IRS/Federally established rate.
We offer a comprehensive benefits package designed to support your health, wellness, and career growth. Our benefits include:
- Paid sabbatical for every five years of service.
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
- Competitive Medical, Dental, and Vision plans.
- Free One Medical memberships for yourself, your friends, and family.
- Pre-Tax commuter benefits.
- PTO cash outs - Option to cash out up to 40 accrued hours per year.
This is a full-time role with shifts generally taking place between 8:00am-5:00pm (Monday through Friday) based in Atlanta, Georgia. Flexibility to travel throughout the day to patient homes in the Atlanta area and work in a variety of Atlanta offices based on assignment. Mileage will be reimbursed at the IRS/Federally established rate.
One Medical is committed to fair and equitable compensation practices. The base compensation range for this role is $21.25 to $22.25 per hour. However, actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.
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