Patient Experience Coordinator

4 days ago


San Marcos, California, United States Western Dental & Orthodontics Full time

We are seeking a highly skilled and customer-focused Patient Experience Coordinator to join our team at Western Dental & Orthodontics. This role is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional patient experiences.

About the Role

As a Patient Experience Coordinator, you will serve as the key liaison for our patients, ensuring a seamless and welcoming experience from the moment they arrive. Your primary responsibility will be to greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships.

Duties and Responsibilities
  • Set and achieve personal sales goals while supporting the goals of the team.
  • Greet patients in a timely, professional, and engaging manner.
  • Introduce new patients to the office and staff.
  • Provide patient consultations and communicate information about recommended treatments.
  • Discuss cost of service, insurance coverage, and payment options with patients.
  • Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.
  • Nurture the patient relationship to encourage patient retention.
  • Work as a team player to ensure each customer receives the best service possible.
Requirements and Qualifications

To be successful in this role, you will need:

  • A minimum of high school diploma or equivalent.
  • Customer service focused.
  • Excellent time management and organizational skills.
  • Preferred dental office experience.
  • Preferred experience with dental insurance.
  • Preferred experience with Denticon/Dentrix.
Compensation and Benefits

The estimated annual salary for this position is $45,000 - $60,000, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

This is a full-time position with opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply.



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