Patient Experience Ambassador

6 days ago


San Francisco, California, United States One Medical Full time
About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more accessible and enjoyable. Our mission is to deliver exceptional healthcare experiences to patients and teams.

The Opportunity

We're seeking a Flex Member Support Specialist to join our team in San Francisco. As a key member of our team, you will be responsible for creating a positive patient experience in our offices. Your expertise in human connection and strong drive for service will help us deliver exceptional care to our patients.

Key Responsibilities:

  1. Remove barriers to care and ensure a seamless in-office experience for patients.
  2. Serve as the first point of contact for patient feedback and provide support as requested by the Leads, Office Manager, or providers.
  3. Master our technology suite, including Slack, G-suite, Zoom, and 1Life, to interact with team members and patients.
  4. Perform opening and closing duties, daily office upkeep, and maintain the look and feel of patient and employee-facing spaces.

What You'll Need:

  1. At least 1 year of experience in high-touch customer or patient-facing roles.
  2. Strong written and verbal communication skills.
  3. Experience working on collaborative, diverse, and feedback-driven teams.

Benefits:

  • Paid sabbatical after 5 and 10 years.
  • Employee Assistance Program.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, friends, and family.

Physical Demands: This role requires sedentary work duties, exerting up to ten pounds of force occasionally and/or small amounts of force frequently.



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