Patient Experience Ambassador
5 days ago
Prenuvo, a pioneer in proactive healthcare, is seeking a skilled Patient Care Concierge to join our San Diego team. As a Patient Experience Ambassador, you will be responsible for delivering exceptional care to patients throughout their journey with us.
Our MissionWe are committed to transforming the paradigm from reactive sick-care to proactive health care. Our cutting-edge whole body scan is fast, safe, and non-invasive, making it an attractive option for individuals seeking a comprehensive approach to their health.
As a valued member of our team, you will have the opportunity to make a meaningful impact on people's lives while working with a talented group of professionals who share your passion for innovative healthcare solutions.
About the RoleThis part-time position requires scheduling for weekday, weeknight, and weekend shifts as needed. You will be working in a dynamic environment where no two days are the same. Your ability to multitask, think critically, and communicate effectively will be essential in providing seamless patient experiences.
- You will manage patients' journeys from booking to post-scan follow-up, ensuring their experience is smooth and personalized.
- Provide exceptional support through phone, email, and in-person interactions.
- Assist with medical intake forms, appointment reminders, and issue resolution.
- Collaborate with technologists, health practitioners, and other stakeholders to ensure seamless communication and care coordination.
Key Responsibilities:
Patient Support- Phone, Email, In-person Support
- Pre-scan questions and concerns
- Post-scan questions and follow-ups
- Issue identification, troubleshooting, and reporting
- Appointment Reminders
- Safety and Health/Medical Intake Form Completion Status Reviews and Reminders
- Technologist Communication
- Identity Verification
- Payment Processing/Verification
- Health Practitioner Verification
- Contact Details
- Report Distribution Method(s)
- Medical Intake Form Assistance
- Prescription Protocol and Policies
- Patient Orientation/Preparation
- Set Scan Expectations
- Provide Report Access Instructions
- Assist with App Installation Issues
- Escort to Change Room and Scan Instructions
- Technologist Communication
- Reiterate Next Steps and What to Expect
- Patient Follow-Ups and Requests
- Booking Follow-Up Scans
- Satisfaction Survey
- Calls Informing Report Availability
- Assisting with Nurse Practitioner Consultation Call Scheduling
- Asking for Referrals and Review
- Report Distribution
- Coordinating with Health Practitioners
- Amplification of Patient Experience
- Monitor and Maintain Cleanliness and Organization of Reception Area, Changing Room, Administrative Front Desk/Workspaces, Break Room, Scrub Room, Snack Area
- Keep Track of Office Supplies, Order New Stock When Necessary, Ensure Office Equipment Function Properly
- Efficiently Organize New Shipments of Stock/Supplies
Competitive compensation package: $28.27 per hour depending on experience
Opportunities for growth and professional development
A supportive team environment that values collaboration and open communication
The chance to make a meaningful difference in people's lives through proactive healthcare
We are an equal opportunity employer and value diversity at our company.
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