Client Relationship Manager

5 days ago


Glastonbury, Connecticut, United States Finalsite Full time
About Us
Finalsite is a global leader in education technology, serving over 7,000 schools and districts in 119 countries. Our mission is to transform the way school communities engage with their institutions.

Career Opportunity
We're seeking a skilled Client Support Specialist to join our team. As a key member of our support team, you'll provide exceptional technical assistance to our clients, escalating complex issues and working collaboratively with our development team to resolve software bugs and product enhancements.

Responsibilities
Your primary responsibilities will include troubleshooting and resolving technical issues, communicating with clients via ticketing, phone, chat, and social media channels, staying up-to-date on new product features and improvements, and participating in daily team stand-ups. You'll also be expected to contribute to our knowledge base and assist in training and onboarding new hires.

Requirements
To excel in this role, you'll need 2+ years of customer support experience, a strong understanding of database management, web browsers, and MS Office products. Excellent communication and problem-solving skills are essential, along with the ability to work effectively in a remote environment and collaborate with a distributed team.

Why Join Us?
At Finalsite, we prioritize innovation, collaboration, and employee well-being. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. If you're passionate about education technology and committed to delivering exceptional customer experiences, we'd love to hear from you.

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