Chief Client Experience Officer

1 week ago


Glastonbury, Connecticut, United States USI Holdings Corporation Full time

**Job Title:** Chief Client Experience Officer

**Overview:** USI Holdings Corporation is a leading insurance brokerage firm seeking an exceptional professional to drive strategic client service initiatives. As a key member of our team, you will be responsible for managing operational activities, developing and implementing best practices, and ensuring staff understand the production messaging and value proposition in the marketplace.

**Job Description:** We are looking for a seasoned professional with 10+ years of related insurance experience in a client interfacing role. Prior managerial experience and strong team leadership abilities are required. You must hold or be willing to earn life & health insurance license and possess excellent organizational, time management, and multi-tasking skills. Comfortable with internet-based programs and Microsoft Office products is a plus.

**Responsibilities:**

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  • Full-cycle management and development of assigned Employee Account Management team
  • Manage, train, and coach all client-facing staff on job functions
  • Develop and implement best practices related to customer service platform and systems
  • Drive strategic customer service initiatives and implement process efficiencies
  • Ensure staff understand production messaging and USI value proposition
  • Maintain OpCo budget and appropriate staffing levels
  • Act as advisor for largest/most important accounts

**Required Skills and Qualifications:**

  • ">
  • 10+ years of related insurance experience in a client interfacing role
  • Prior managerial experience and strong team leadership abilities
  • Licensed Life and Health Insurance Professional
  • Excellent organizational, time management, and multi-tasking skills

**Benefits:** Our company offers a competitive benefits package including medical, wellness, dental, and vision coverage, 401(k) plan, flexible spending account, short-term disability, long-term disability, and life insurance. Additionally, we offer paid time off policy, paid family leave benefit, and paid holiday time.

**Compensation:** $128,200 - $157,500 per year.

We appreciate your interest in joining our team at USI Holdings Corporation



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