Senior Technical Support Solutions Expert

3 weeks ago


Annapolis, Maryland, United States Oracle Full time

Job Summary

The role of a Senior Technical Support Solutions Expert at Oracle involves providing strategic technical support to ensure the highest level of customer satisfaction. As an expert member of the technical problem solving/problem avoidance team, you will be responsible for creating and using automated technology and instrumentation to diagnose, document, and resolve/avoid complex issues.

About the Role

This position requires hands-on experience with Exadata Implementations, Oracle Exadata Cloud Services (ExaCC / ExaCS) implementation and administration, in-depth knowledge of ASM architecture, RAC architecture, clustering technologies from different vendors, and thorough understanding of Oracle database features. You will also have extensive hands-on interaction with large Database management systems, good understanding of Support tools and Oracle diagnostics, programming and troubleshooting knowledge in C, C+, good knowledge on Unix, Linux and/or Windows operating systems, good hardware debugging skills, and good understanding of OCI fundamentals.

Responsibilities

  • Provide strategic technical support to ensure the highest level of customer satisfaction
  • Create and use automated technology and instrumentation to diagnose, document, and resolve/avoid complex issues
  • Work as an expert member of the technical problem solving/problem avoidance team
  • Routinely address extremely complex, critical customer issues

Requirements

  • 7 years experience with Core products or 8 years experience with Applications products
  • BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with 3.0 GPA OR proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Benefits

  • Medical, dental, and vision insurance
  • Short term disability and long term disability
  • Life insurance and AD&D
  • Supplemental life insurance (Employee/Spouse/Child)
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position
  • 11 paid holidays
  • Paid sick leave: 72 hours of paid sick leave upon date of hire
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal
  • Voluntary benefits including auto, homeowner and pet insurance

About Us

Oracle uses tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. When everyone's voice is heard, we're inspired to go beyond what's been done before.



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